Camps Bay One Bedroom apartment - The Crystal

Pleasant
Traveller Type: Traveling as Couple
  : location is great - 15 mins walk from the beach and easy cab to elsewhere. place is generally fine for what you need - not amazing but fine.
  : I think there were a few issues here which mean I wont come back here - firstly, there is no one that they tell you that they have no generator. SA has something called load shedding which means they turn off the power for around 8 hours a day. most places have a generator - this place does not. this is pretty massive issue - cant charge your phone, use the lights, wifi etc. theres zero power. this is fine but it 100% should be disclosed and its not. I think this is really poor. 2. its expensive for what it is and you can find way nicer places for the same price. 3. the staff were very helpful. not rude. just not helpful. we asked to check in early and were told that we could, only to arrive and then be waiting 2.5 hours and end up checking in an hour later than the specified check in time. they werent even apologetic which just isnt great.

Pleasant
Traveller Type: Traveling as Couple
  : We loved the facility, great environment definitely worth another visit in future. Full kitchen at all three rooms we stayed at - washing machine,dryer, full fridge, dishwasher, cutlery - the works. 102 was for us the best of the three, inventor helped with load shedding, latest smart tv, you just need to bring your Netflix, Amazon,Disney logins and youre at home,especially for days when you dont feel like leaving the room/ cold / raining, 109 was just as great only thing TV needs to be updated :-)
  : Bookings.com messed up our booking - confirmed on the app since Feb 2022 for December, however reflects as cancelled at checkin. So the host lady accommodated our situation as follows - which we appreciate: 2 nights - 102 (2bedroom) 2nights - 313 (2bedroom) 5 nights - 109 (1bedroom). The beauty about our awkward situation is that we could experience more than one room. BUTthe receptionist/host lady was very rigid and hostileon the days we needed to be transferred to another room she insists you check out at 11:00 and only move into the next room at 15:30 - wait at the swimming pool area if dont have plans to go out that day. This was in our view ridiculous as any hospitality facility would afford you the courtesy to only vacate the room when the one you are moving into next is ready - especially if youre booked for a longer stay.If youre in service environment you need to be flexible enough to accommodate customers especially with unforeseen circumstances or situations where no ones at fault. It is very wrong to treat a paying customer like you are doing them a favour, more so in a service or hospitality environment. PS this did not ruin our holiday, it will take much more than that :-)